Android App issue

android
mobile
netcamstudio

#1

Hello. I am running the latest version of Netcam Studio and can login using the web UI on several different computers in several different browsers. Unfortunately, when I updated the Android app to the latest version from the Play Store, using the same credentials (and also trying the admin credentials) I cannot login. The server/Host information is accurate in the app and the port is still set at 8100. I’ve tried with and without HTTPS/SSL but do not use SSL on the server so this is not the issue. Once I click “Login” in the app I get the spinning wheel but nothing ever happens after that. I cannot click back to get back to the login screen again, I am forced to click the “Home” button on my Android phone and then force close the app and reopen it to get back to the login screen again. I will attempt to download the latest app on my iPad and test there too but I don’t have it with me right now. This is not a complaint as I can still access the cameras through web UI on my mobile devices and computers. My goal here is to provide your team with feedback. I apologize for giving negative feedback on the Play Store. It was not the right place for a bug report. I’ll continue to use this forum for that in hopes that I can truly help you develop and evolve your already awesome product! I’d be happy to test pre-release versions of apps and software if it would help you. I do that every day in my job…I work for a VERY large company with millions of customers using our products. I give feedback and bug reports all day long!


#2

One user on the android store reported the same problem and solved it by deleting the app on the phone and redownloading form the store.

Personally I have upgraded 3 devices with the official release and didn’t notice issues.

Try to open the browser on the android device and navigate to the hosted version of the mobile client:
http://m.netc.am/

After pressing login please wait up to 1 minute (the timeout delay), it should stop spinning and come with a more detailed error.


#3

The link here works fine on my PC and Android device. I let the spinning wheel go for about 5 minutes in the app on my Android device and never saw an error or timeout. I’ll uninstall the app and reinstall now and report back.


#4

The uninstall and reinstall worked. Thanks.


#5

I confirm, the uninstall/reinstall fixed the issue for me.