Client can not be started


#1

Hi,

After a reboot of the computer running only the client, the client won’t start anymore:

Checking the programdata folder, it seems empty:

PS: the error reporting does not work:


#2

Tried repair, failed. Also tried remove and reinstall, did not work. Had to remove, manually delete files in programdata and appdata, and reinstall.

So, few anomalies here:

  • Config files should not dissapear from itself
  • Repair does not repair
  • Remove does not remove all files

#3

This happened also to a user after an upgrade to Win 10 anniversary which messed it up. He had to completely remove everything and install again and it worked normally.

  • Config files should not disappear from itself
    **** correct, but in this case windows messed it up.
  • Repair does not repair
    **** difficult to repair in this stage.
  • Remove does not remove all files
    **** correct. Configuration files are not removed to make updates easy. Positive when needed to make a clean installation that files are confined to a specific folder and not spread all over the HD.

-Henrik


#4

Well, this was not on windows 10, but windows 8 :slight_smile:

Configuration files are not removed to make updates easy.
-> Good point :). But maybe give an option during uninstall (“Do you want to remove the config files?”)


#5

Well, windows windows … :slight_smile: .
Good point. A little check box for that would be good.
Thanks for all your feedback and suggestions. Much appreciated! All goes into to our quality assurance system for handling of errors and development.
-Henrik

Edit.
Windows 8. We have some strange things going on in the windows client. If you can spare 5 minutes can you check this?

-Henrik