Sharx HTNC4404M Camera - ONVIF PTZ solved


#1

Please add the Sharx HTNC 4404M Camera to the list of supported cameras in Netcam Studio.

Thanks,

Joe


#2

Hi Joe,
It is very little information about this camera on the Internet. However, the specifications tells me that the camera support the ONVIF standard so you can add the camera to NCS using the tab ONVIF. This will give you video and audio. To also have PTZ I need much more information about the camera and the commands it use for controlling PTZ.

In an upcoming new version of Netcam Studio adding a camera with ONVIF will also add the PTZ function. This is a great new feature that will make it much more easy for users (and me) to add new cameras to Netcam Studio. The release of the new version is not far away.
-Henrik


#3

Hi again Joe,
Actually, if you are interested you can download the latest version of NCS 1.3.9.0 here https://www.dropbox.com/sh/q3nftscbwzlzsun/AACi3L5w5vQdR6QBjLl_-r17a?dl=02

It is not official released yet, but please test it for the onvif with ptz and many other things.

-Henrik


#4

Thank you, Henrik,

Please let me know what information you need and I can send it to you.

I will try the “new” version a little later today.

Joe


#5

Henrik,

I cannot tell which file to download. None of the files in that folder indicate NCS 1.3.9.0

Thanks,
Joe


#6

Sorry, sorry!
It is the one ncs-inst-x64.exe and is 1 day old.
-Henrik


#7

Where would I find the ONVIF Profile that is needed?

Joe


#8
  • select onvif source
  • browse or enter IP number to the onvif device
  • enter username and password and get profiles.
  • the camera should now respond with different video/audio profiles in the field onvif profile
  • select PTZ mode. Depends on camera.

If this should not work the camera do not support onvif.


#9

Nothing appears in the ONVIF Profile box after clicking on Get Profiles. Sharx assures me that the camera fully supports ONVIF.


#10

Hm, can you go back to version 1.3.7. That version also support onvif, but not ptz and see if that works. This is a stupid question, but I have to ask if you use correct login. I have a camera that use default login for onvif and another login to access the configuration in the camera.

Another test is to use onvif device manager that is free to download. A very useful tool to investigate what is going on.

-Henrik


#11

Using onvif device manager did detect it. Problem going back is I have to uninstall the newer version and I am afraid I will lose the other 5 setups and scripts that I have.
Joe


#12

In that case stay at 1390 since it is quite different from 137.
Do the following:
-in device manager you can see the URL to connect to the camera to get video and audio. I think it is in the menu Image … and up middle it write the part of the URL to use.
-in NCS go to Custom URL and set stream type to rtsp_tcp
-in the address field write:
rtsp://username:password@ipnumber:554/xxxxxxxxxxxxx
where xxxxxxx is the text that you have from the device manager.

Since you have a dialog with Sharx they should also be able to provide you with this URL.

-Henrik


#13

Looks like device manager sees it… then gives an error. The underlying connection was closed. The connection was closed unexpectedly.


#14

I found some info at the Sharx homepage. For the htnc cams use port 554 and the xxxxxx is

  • high resolution: /1/1stream1
  • low resolution: /1/stream3

rtsp://username:password@ipnumber:554/1/stream1

You can test this in VLC also.

-Henrik


#15

BINGO!!!

That worked.

THANK YOU!!

Joe


#16

Excellent!
Strange that onvif do not work. However, I make a template for this camera.
-Henrik


#17

Will it be possible for you to create a template for it so I can take advantage of the Motorized Zoom and Focus?
Thanks,
Joe


#18

Then I need information about what these commands are. Maybe you can ask Sharx?
These commands are sent by http.


#19

Blue Iris software can see the camera using ONVIF and the Zoom & Focus can be adjusted.


#20

Can you go to Dropbox and download again. Maybe I was a littlei to quick. There is a new version in Dropbox. Please, download and test.
-Henrik