Wansview NCM622GA via ONVIF


#1

I am having trouble connecting tot he Wansview NCM622GA camera via onvif. I have downloaded the “ONVIF device manager” app and it can connect with no issues and list 3 profiles. But when I try to add it to Netcam studio, I click on the “Get profiles” button and nothing happens.

URL for ONVIF source is http://IP_ADDRESS/onvif/device_service and the username/password are definitely correct.

How can I troubleshoot this from here? I want the ONVIF method to work so I can use the PTZ mode. I can get video to work using RTSP and by picking the MCM625M profile, but PTZ doesn’t work.


#2

Hi Patrick,
Two things,
-the camera and NCS are on the same network?
can you check the log file what it says when you try to connect to the camera. Enable logfile in Settings - Server settings. Log file is located in C:\ProgramData\Moonware\Netcam Studio\Server\Logs

-Henrik


#3

The camera is on the same subnet at the moment and both server and camera are on a wired lan, not wifi - it will be moved to a different subnet when this is working (I have had it working on the different subnet using the MCM625M profile already).

I can’t see how to attach the log to this message, so an excerpt is below. It seem that a 400 bad request is being returned.

Information 14:31:26.582 MoonwareCore.SaveSettings Saving new Configuration and Settings 882 142.88MB
Information 14:31:26.598 MoonwareCore.SaveSettings Settings Saved 882 142.88MB
Warning 14:31:27.737 WCF:SourceIsOutOfBounds Source(0) is out of bounds 882 142.88MB
Error 14:33:08.872 OnvifController.GetProfiles Error retrieving Onvif Profiles on http://10.0.0.217/onvif/device_service
Exception Detail:The remote server returned an unexpected response: (400) Bad Request. 818 142.84MB
Error 14:33:08.981 OnvifController.GetProfiles Error retrieving Onvif Profiles on http://10.0.0.217/onvif/Media
Exception Detail:The remote server returned an unexpected response: (400) Bad Request. 818 142.84MB


#4

So it works with the MCM625M profile already, but you want it to work with onvif also?
-when you let ncs search for onvif devices it do not find it?

  • in the onvif url above I would say it is a port missing. Quite often it is 8080, but that should ncs find when it search. Check in the config of the camera.
    -make sure that you have the latest firmware in the camera.

-Henrik


#5

yes it does find it when I use the browse/search in ncs and the admin panel for the camera is on port 80.

I do have the latest firmware, but I can email Wansview to see if they can help.


#6

I wanted to connect over onvif so I could get the PTZ working.


#7

I just remember. When using the predefined profile the PTZ is a little bit different than before. You must push the button as log as you want it to move. When button is released it stops.

-Henrik