Webclient login not working


#1

Hello…

I am trying out Netcam Studio now and I do like it better than WebcamXP, especially the motion detection settings and feedback. However, one problem I am experiencing is the ability to login to the webclient and be able to monitor and control the server. For my test, I have the Netcam Studio X running. I can see in the status bar "Online @ http://127.0.0.1:8100. I am using my browser on the same local machine.

I have tried accessing:

http://127.0.0.1:8100
http://<hostname>:8100
http://localhost:8100

In all scenarios, I do get the Netcam Studio web interface login on the browser. However, all attempts to login fail with a dialog that states “Invalid username or password.” I have tried the default “admin” user with 1234, as well as a couple other usernames I created.

I am running Netcam Studio X (x64) v1.2.7.0 on Windows 7 64-bit Professional. The browser I am using to access the web client is the latest Chrome.

Any assistance? I need this to work before I can consider switching over.

Thank You
Troy


#2

Hi Troy. I made an installation with the same system as yours. With no camera added to NCS i could not login from the browser (Firefox) at all, not to NCS X or NCS running as a Service. I added a camera using the windows client (NCS X) and then I could login to both X and service version from the web browser. Can that be the problem?


#3

I have 4 IP cameras added. They are all working as expected as well. Motion detection is working as expected on them as well. I added them through the NCS X. I am not running the NCS service right now, just the NCS X server, as I experiment and test suitability/stability. So, wouldn’t seem that is the problem.

BTW…I have since tried IE as the browser for access to the web client. Same problem.


#4

One other tidbit of info, that could be affecting this. I have the free version installed right now, as I am testing its suitability. The free version is supposed to be limited to 2 cameras, but I have 4 cameras added. The resulting effect is that the last 2 added cameras have that banner across them that states “Evaluation Purposes Only”. I didn’t care about that banner right now, since I am indeed evaluating it. Could that be limiting the web client access functionality in anyway? I could always remove two of the cameras and test, but that sort of puts an artificial limit on my evaluation. I am hoping someone from Moonware can advise.

Thank You


#5

Sorry! However, 4 cams is not the problem.


#6

Some other tidbits of info…I tried the Android app for access to the server. When I attempt to login, it also reports “Invalid username or password”. I have set the password on the accounts I am using multiple times. The password is a mixture of upper case, lower case, numbers and a pound sign.

Hmm…Wondering now if the pound sign is causing a problem with the way this was coded. Depending on how something is coded, a pound sign could be a special character that causes problems.


#7

Well hell…That was the problem. The pound sign in the password for the user accounts was causing the problem.

Moonware developers: You should code that differently. The pound sign should not cause problems. You should be able to handle all special characters in the password.


#8

@Mikhail_Burilov

Can you please check / confirm the problem of have # in password ?


#9

Yes, # causes problems. The cause is on both sides - bug in web client and issue with .net/wcf which doesn’t url decode hash sign %23, as well as few other special symbols.
UPDATE: I couldn’t find good way to fix this. I can’t use dirty hacks like replace “%23” to “#” or “%25” to “%” - this sequence can be used in password. The only way which worked fine is to use POST instead of GET. I’m afraid it will affect mobile client. @Admin, what do you think?