Problem while starting webcam 7 - antivirus prg blocket the start

webcamXP / webcam 7 Problems & Bugs
6

Hello Steve,

I confirm, nothing at all happen when I run webcam 7 or webcam 7 service or webcam 5.9.0.
This morning i have tryed the uninstaller REVO ( Thanks to Henrik) and i have seen that some registers have been created. I have suppress them but again nothing, just creating the registers. I would like to sent the screenshot of these registers but i can’t upload rtf format and i don’t know how make an image file with the screenshot.

7

OK, fine. No need to send picture of the registers. If you suppressed them I know that everything was removed and you made a new clean installation.

  • when you install the software again everything looks normal?
  • do you install it on an account with administrator rights? and do you run the program as admin?
  • Can you download and install Netcam Studio instead and see if that runs as normal.
    -Henrik
8

I suspect that an application (firewall, antivirus or anything similar) is blocking webcamxp or webcam 7 for whatever reason (initially because of this certificate but now with the latest version I don’t know why).

It has to be some logs somewhere but unfortunately we do not have enough information to help further since It doesn’t seem to be a global problem affecting other users.

9

Same issue here. I think it has something to do with one of the recent Windows 10 updates, which were installed automatically. I did a reset to a snapshot of the whole System and afterwards Webcam7 did start again. Afterwards the updates of MS were installed again and Webcam 7 didn’t Launch.

10

It has been tested on a fully updated Windows 10 PRO N (64-bit).

What antivirus / firewall software are you using?

Is there anything reported in the Windows Event Logs when you try to start webcam 7?

11

hello Steve, Henrik,

First, there is nothing reported in windows event logs.
Second, i have deactivated smartscreen and AVG AntiVirus, but same result : nothing at all. (Webcam7 is validated in the windows firewall).
Third, i have installed Netcam Studio : it runs normaly.
And yes the account have admin rights.
I don’t see what to do more !

12

Very very strange. If it work for you go with Netcam Studio?
Mr. K above came with intetesting info. I hope he can clarify a little.
-Henrik

13

@kasperleralf replied by email, here are the installed updates:

Pasted image478×845 135 KB

14

My Win10 x64 with similar updates is ok (it doesn’t have Office installed):

Screen Shot 2016-06-03 .png3388×2048 976 KB

Can you please provide details on the version of Windows (by replying here not be replying to email)?

Screen Shot 2016-06-03 Win 10.png1392×986 36.5 KB

15

Thanks all for this!
The only “dangerous” I can see in the updates from Ralf is the Cumulative update of win10 KB…6387. Check if that is installed and if it is try to uninstall it and check maybe also with a new instillation of webcam7.
After this I think I am out of ideas ;).
-Henrik

16

Hi Steve, Henrik,

I have not this update KB…6387 and my problem has begun after a restart due to an HP security update, but i don’t know exactly what it did.
For the moment i use Netcam Studio until i could used again Webcam7, but Steve, what about the licence ? I do not want to buy a new licence …

17

If your webcam 7 license was purchased less than 1 year ago, we can replace it by the corresponding (same price) Netcam Studio license. Please just contact the support by email, provide your license details and we will exchange it.

18

Hi. Same effect although I deinstalled the MS Patch and re-installed webcam7. What about a licence Change for me too? Regards Ralf

19

If your license is less than 1 year old (or has been renewed during the last year), then just contact support with your existing license and ask for replacement.

20

what if not? :wink: I bought a Software which doesn’t work any more and need a solution

21

Well if the license is more than 1 year old there is no free upgrade to Netcam Studio.We will happily solve the problem if we can reproduce it but it’s not generic and happening on all Windows 10.

22

Hi.
Good News. I found the reason for this issue. It was the “AVG Antivirus” which - after an update of the Virus Definition files - recognized webcam7 as a possible threat. I defined an exception for the webcam7 exe and now it works fine.
Regards Ralf

23

Hi Ralf!
Thanks for the information and good the hear that problem solved. Yes, these antivirus programs are a little bit too picky sometimes ;).
Regards,
Henrik

24

Hi Ralf,
That works fine too for me now, after i defined an exception in AVG
Thank’s for that, you are the best !

Regards
Patrick

1 Like
25

Excellent! A lot of happy people here! We like that ;).
-Henrik