Ver 1.7.2 has crashed


#1

I upgraded to ver 7.2.1 about a month ago. It has been working fine until today. The program locked up. I had to use Windows task manager to end the process. Restarting, repairing, uninstalling, reinstalling will not fix it. The console log scrolls but the program never starts. I am unable to capture the console. I took a photo of the screen.


#2

I found the log file:

Information 14:59:58.032 MoonwareCore Initializing Netcam Studio Core 578 108.14MB
Information 14:59:58.032 MoonwareCore Application Folder: C:\Program Files\Netcam Studio - 64-bit 579 108.26MB
Information 14:59:58.032 MoonwareCore UserData Folder: C:\ProgramData\Moonware\Netcam Studio\Server 579 108.14MB
Error 14:59:59.750 MoonwareCore Error in MoonwareSecurity.ConfigureSecurity: System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
at System.Xml.Linq.XDocument.Load(String uri, LoadOptions options)
at Moonware.Security.SecurityManager.LoadFromStore()
at Moonware.Security.MoonwareSecurity…ctor(String storeLocation)
at Moonware.Security.MoonwareSecurity.ConfigureSecurity(String storeLocation)
at Moonware.Core.MoonwareCore…ctor(NetConfig ) 622 75.64MB
Information 14:59:59.797 BackgroundFFMPEG.Start Starting Background Encoding Task… 626 76.10MB
Information 15:00:00.344 MoonwareCore 1931 Network Camera Templates Loaded… 633 96.28MB
Information 15:00:00.344 MoonwareCore Adding DirectShow Provider… 633 97.46MB
Information 15:00:00.407 MoonwareCore Adding Special Provider… 657 96.50MB
Information 15:00:00.438 MoonwareCore Adding NetCam Provider… 657 96.51MB
Information 15:00:00.485 MoonwareCore Adding Motion Detector… 656 96.52MB
Information 15:00:00.501 MoonwareCore Adding Audio Detector… 656 97.73MB
Information 15:00:00.516 MoonwareCore Adding LPR… 656 97.78MB
Information 15:00:00.532 MoonwareCore Adding MJPEG Stream Encoder… 656 97.78MB
Information 15:00:00.547 MoonwareCore Adding FFMPEG File Encoder… 657 97.74MB
Information 15:00:00.563 MoonwareCore Adding TimeLapse Encoder… 657 97.80MB
Information 15:00:00.563 MoonwareCore Adding Live Stream Encoder… 657 97.80MB
Information 15:00:00.579 MoonwareCore Adding MP3 Audio Stream Encoder… 657 97.80MB
Information 15:00:00.579 MoonwareCore Adding Watermark Filter… 657 96.61MB
Information 15:00:00.610 MoonwareCore 15 Source Plugins Loaded in AvailablePlugins [SourcePlugins]… 657 96.63MB
Information 15:00:00.626 MoonwareCore Creating Instance of EmailSender Plugin… 657 96.64MB
Information 15:00:00.704 MoonwareCore Creating Instance of NAS Plugin… 664 96.77MB
Information 15:00:00.719 MoonwareCore Creating Instance of simple FTP uploader… 665 97.72MB
Information 15:00:00.735 MoonwareCore Creating Instance of FTP Plugin… 665 96.88MB
Information 15:00:00.766 MoonwareCore Creating Instance of Dropbox Plugin… 666 96.90MB
Information 15:00:00.782 MoonwareCore Creating Instance of Google Drive Plugin… 667 96.91MB
Information 15:00:01.610 RuleManager Initializing Rule Manager from file C:\ProgramData\Moonware\Netcam Studio\Server\Rules.xml 688 99.07MB
Information 15:00:01.688 WebServer Initializing Web Server 690 99.09MB
Information 15:00:01.907 MoonwareCore Web Server started on port 8100 747 99.38MB
Information 15:00:02.016 SyncNetwork Disconnecting from NAS / Network (\192.168.1.100\Share$) 735 99.45MB
Information 15:00:02.469 Source(1).Start Starting Source(1) 761 99.52MB
Information 15:00:02.735 Source(2).Start Starting Source(2) 782 100.62MB
Information 15:00:02.891 Source(3).Start Starting Source(3) 797 104.82MB
Information 15:00:02.985 Source(4).Start Starting Source(4) 810 106.50MB
Information 15:00:03.079 Source(5).Start Starting Source(5) 825 108.32MB
Information 15:00:03.188 Source(6).Start Starting Source(6) 839 111.83MB
Information 15:00:03.329 Source(7).Start Starting Source(7) 853 116.14MB
Information 15:00:03.516 Source(8).Start Starting Source(8) 870 117.88MB
Information 15:00:03.641 Source(9).Start Starting Source(9) 887 119.57MB
Information 15:00:04.782 Common.SetNoSleep SetThreadExecutionState succeeded. PC will not enter sleep mode during execution. 915 144.84MB
Information 15:00:04.798 MoonwareCore Initialization of Netcam Studio Core completed 915 146.35MB
Information 15:00:04.860 EventLogger Events Logs to file set to: False 915 145.98MB
Information 15:03:12.149 MoonwareCore Initializing Netcam Studio Core 616 114.23MB
Information 15:03:12.149 MoonwareCore Application Folder: C:\Program Files\Netcam Studio - 64-bit 617 114.36MB
Information 15:03:12.165 MoonwareCore UserData Folder: C:\ProgramData\Moonware\Netcam Studio\Server 617 114.30MB
Error 15:03:13.711 MoonwareCore Error in MoonwareSecurity.ConfigureSecurity: System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
at System.Xml.Linq.XDocument.Load(String uri, LoadOptions options)
at Moonware.Security.SecurityManager.LoadFromStore()
at Moonware.Security.MoonwareSecurity…ctor(String storeLocation)
at Moonware.Security.MoonwareSecurity.ConfigureSecurity(String storeLocation)
at Moonware.Core.MoonwareCore…ctor(NetConfig ) 652 74.69MB
Information 15:03:13.743 BackgroundFFMPEG.Start Starting Background Encoding Task… 656 75.04MB
Information 15:03:14.368 MoonwareCore 1931 Network Camera Templates Loaded… 663 88.35MB
Information 15:03:14.368 MoonwareCore Adding DirectShow Provider… 663 89.54MB
Information 15:03:14.446 MoonwareCore Adding Special Provider… 686 88.64MB
Information 15:03:14.462 MoonwareCore Adding NetCam Provider… 686 88.71MB
Information 15:03:14.508 MoonwareCore Adding Motion Detector… 686 88.99MB
Information 15:03:14.524 MoonwareCore Adding Audio Detector… 686 90.20MB
Information 15:03:14.524 MoonwareCore Adding LPR… 686 90.20MB
Information 15:03:14.540 MoonwareCore Adding MJPEG Stream Encoder… 686 89.17MB
Information 15:03:14.555 MoonwareCore Adding FFMPEG File Encoder… 686 90.67MB
Information 15:03:14.587 MoonwareCore Adding TimeLapse Encoder… 687 90.99MB
Information 15:03:14.602 MoonwareCore Adding Live Stream Encoder… 687 91.30MB
Information 15:03:14.602 MoonwareCore Adding MP3 Audio Stream Encoder… 687 91.55MB
Information 15:03:14.602 MoonwareCore Adding Watermark Filter… 687 90.09MB
Information 15:03:14.633 MoonwareCore 15 Source Plugins Loaded in AvailablePlugins [SourcePlugins]… 687 89.05MB
Information 15:03:14.649 MoonwareCore Creating Instance of EmailSender Plugin… 687 89.06MB
Information 15:03:14.727 MoonwareCore Creating Instance of NAS Plugin… 694 89.66MB
Information 15:03:14.743 MoonwareCore Creating Instance of simple FTP uploader… 695 90.99MB
Information 15:03:14.758 MoonwareCore Creating Instance of FTP Plugin… 695 90.38MB
Information 15:03:14.790 MoonwareCore Creating Instance of Dropbox Plugin… 696 90.77MB
Information 15:03:14.805 MoonwareCore Creating Instance of Google Drive Plugin… 697 91.09MB
Information 15:03:15.430 RuleManager Initializing Rule Manager from file C:\ProgramData\Moonware\Netcam Studio\Server\Rules.xml 713 97.66MB
Information 15:03:15.477 WebServer Initializing Web Server 713 97.68MB
Information 15:03:15.602 MoonwareCore Web Server started on port 8100 770 97.95MB
Information 15:03:15.696 SyncNetwork Disconnecting from NAS / Network (\192.168.1.100\Share$) 760 101.02MB
Information 15:03:16.071 Source(1).Start Starting Source(1) 781 99.58MB
Information 15:03:16.337 Source(2).Start Starting Source(2) 795 106.00MB
Information 15:03:16.508 Source(3).Start Starting Source(3) 811 108.64MB
Information 15:03:16.602 Source(4).Start Starting Source(4) 830 108.97MB
Information 15:03:16.712 Source(5).Start Starting Source(5) 844 109.41MB
Information 15:03:16.852 Source(6).Start Starting Source(6) 858 115.33MB
Information 15:03:17.071 Source(7).Start Starting Source(7) 870 115.89MB
Information 15:03:17.180 Source(8).Start Starting Source(8) 885 118.57MB
Information 15:03:17.290 Source(9).Start Starting Source(9) 898 119.54MB
Information 15:03:18.290 Common.SetNoSleep SetThreadExecutionState succeeded. PC will not enter sleep mode during execution. 938 148.97MB
Information 15:03:18.290 MoonwareCore Initialization of Netcam Studio Core completed 938 152.50MB
Information 15:03:18.337 EventLogger Events Logs to file set to: False 938 151.32MB
Information 15:20:52.389 MoonwareCore Initializing Netcam Studio Core 613 108.59MB
Information 15:20:52.389 MoonwareCore Application Folder: C:\Program Files\Netcam Studio - 64-bit 614 108.53MB
Information 15:20:52.389 MoonwareCore UserData Folder: C:\ProgramData\Moonware\Netcam Studio\Server 614 108.59MB
Error 15:20:54.231 MoonwareCore Error in MoonwareSecurity.ConfigureSecurity: System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
at System.Xml.Linq.XDocument.Load(String uri, LoadOptions options)
at Moonware.Security.SecurityManager.LoadFromStore()
at Moonware.Security.MoonwareSecurity…ctor(String storeLocation)
at Moonware.Security.MoonwareSecurity.ConfigureSecurity(String storeLocation)
at Moonware.Core.MoonwareCore…ctor(NetConfig ) 658 78.01MB
Information 15:20:54.309 BackgroundFFMPEG.Start Starting Background Encoding Task… 660 78.19MB
Information 15:20:54.920 MoonwareCore 1931 Network Camera Templates Loaded… 667 89.31MB
Information 15:20:54.923 MoonwareCore Adding DirectShow Provider… 667 89.31MB
Information 15:20:54.989 MoonwareCore Adding Special Provider… 690 89.54MB
Information 15:20:55.011 MoonwareCore Adding NetCam Provider… 690 89.55MB
Information 15:20:55.060 MoonwareCore Adding Motion Detector… 690 89.75MB
Information 15:20:55.076 MoonwareCore Adding Audio Detector… 690 91.01MB
Information 15:20:55.088 MoonwareCore Adding LPR… 690 91.14MB
Information 15:20:55.106 MoonwareCore Adding MJPEG Stream Encoder… 690 91.45MB
Information 15:20:55.127 MoonwareCore Adding FFMPEG File Encoder… 691 91.46MB
Information 15:20:55.142 MoonwareCore Adding TimeLapse Encoder… 691 91.45MB
Information 15:20:55.162 MoonwareCore Adding Live Stream Encoder… 691 91.47MB
Information 15:20:55.172 MoonwareCore Adding MP3 Audio Stream Encoder… 691 91.66MB
Information 15:20:55.176 MoonwareCore Adding Watermark Filter… 691 90.79MB
Information 15:20:55.191 MoonwareCore 15 Source Plugins Loaded in AvailablePlugins [SourcePlugins]… 691 91.34MB
Information 15:20:55.207 MoonwareCore Creating Instance of EmailSender Plugin… 691 91.71MB
Information 15:20:55.285 MoonwareCore Creating Instance of NAS Plugin… 698 92.58MB
Information 15:20:55.301 MoonwareCore Creating Instance of simple FTP uploader… 699 92.91MB
Information 15:20:55.316 MoonwareCore Creating Instance of FTP Plugin… 699 93.30MB
Information 15:20:55.348 MoonwareCore Creating Instance of Dropbox Plugin… 700 93.70MB
Information 15:20:55.363 MoonwareCore Creating Instance of Google Drive Plugin… 701 93.84MB
Information 15:20:56.061 RuleManager Initializing Rule Manager from file C:\ProgramData\Moonware\Netcam Studio\Server\Rules.xml 717 100.03MB
Information 15:20:56.108 WebServer Initializing Web Server 719 100.05MB
Information 15:20:56.295 MoonwareCore Web Server started on port 8100 776 100.32MB
Information 15:20:56.420 SyncNetwork Disconnecting from NAS / Network (\192.168.1.100\Share$) 764 99.10MB
Information 15:20:56.827 Source(1).Start Starting Source(1) 785 101.63MB
Information 15:20:57.120 Source(2).Start Starting Source(2) 799 103.62MB
Information 15:20:57.280 Source(3).Start Starting Source(3) 815 107.53MB
Information 15:20:57.421 Source(4).Start Starting Source(4) 829 106.57MB
Information 15:20:57.530 Source(5).Start Starting Source(5) 843 106.77MB
Information 15:20:57.655 Source(6).Start Starting Source(6) 857 111.79MB
Information 15:20:57.859 Source(7).Start Starting Source(7) 874 111.12MB
Information 15:20:57.984 Source(8).Start Starting Source(8) 890 114.04MB
Information 15:20:58.109 Source(9).Start Starting Source(9) 902 120.54MB
Information 15:20:59.202 Common.SetNoSleep SetThreadExecutionState succeeded. PC will not enter sleep mode during execution. 938 149.96MB
Information 15:20:59.202 MoonwareCore Initialization of Netcam Studio Core completed 938 157.02MB
Information 15:20:59.218 EventLogger Events Logs to file set to: False 938 157.02MB
Information 15:26:24.123 MoonwareCore Initializing Netcam Studio Core 622 109.02MB
Information 15:26:24.127 MoonwareCore Application Folder: C:\Program Files\Netcam Studio - 64-bit 623 108.90MB
Information 15:26:24.130 MoonwareCore UserData Folder: C:\ProgramData\Moonware\Netcam Studio\Server 623 108.84MB
Error 15:26:26.564 MoonwareCore Error in MoonwareSecurity.ConfigureSecurity: System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
at System.Xml.Linq.XDocument.Load(String uri, LoadOptions options)
at Moonware.Security.SecurityManager.LoadFromStore()
at Moonware.Security.MoonwareSecurity…ctor(String storeLocation)
at Moonware.Security.MoonwareSecurity.ConfigureSecurity(String storeLocation)
at Moonware.Core.MoonwareCore…ctor(NetConfig ) 662 77.72MB
Information 15:26:26.621 BackgroundFFMPEG.Start Starting Background Encoding Task… 664 77.94MB
Information 15:26:27.451 MoonwareCore 1931 Network Camera Templates Loaded… 671 89.88MB
Information 15:26:27.456 MoonwareCore Adding DirectShow Provider… 671 91.19MB
Information 15:26:27.519 MoonwareCore Adding Special Provider… 695 90.27MB
Information 15:26:27.539 MoonwareCore Adding NetCam Provider… 695 90.28MB
Information 15:26:27.599 MoonwareCore Adding Motion Detector… 695 90.83MB
Information 15:26:27.626 MoonwareCore Adding Audio Detector… 695 90.84MB
Information 15:26:27.646 MoonwareCore Adding LPR… 695 92.04MB
Information 15:26:27.665 MoonwareCore Adding MJPEG Stream Encoder… 695 92.11MB
Information 15:26:27.695 MoonwareCore Adding FFMPEG File Encoder… 695 92.43MB
Information 15:26:27.707 MoonwareCore Adding TimeLapse Encoder… 695 91.56MB
Information 15:26:27.727 MoonwareCore Adding Live Stream Encoder… 695 93.06MB
Information 15:26:27.751 MoonwareCore Adding MP3 Audio Stream Encoder… 695 93.39MB
Information 15:26:27.783 MoonwareCore Adding Watermark Filter… 695 93.70MB
Information 15:26:27.824 MoonwareCore 15 Source Plugins Loaded in AvailablePlugins [SourcePlugins]… 695 92.59MB
Information 15:26:27.855 MoonwareCore Creating Instance of EmailSender Plugin… 695 92.61MB
Information 15:26:27.935 MoonwareCore Creating Instance of NAS Plugin… 702 92.77MB
Information 15:26:27.960 MoonwareCore Creating Instance of simple FTP uploader… 703 92.79MB
Information 15:26:27.976 MoonwareCore Creating Instance of FTP Plugin… 703 92.84MB
Information 15:26:28.006 MoonwareCore Creating Instance of Dropbox Plugin… 704 92.91MB
Information 15:26:28.034 MoonwareCore Creating Instance of Google Drive Plugin… 705 92.92MB
Information 15:26:28.791 RuleManager Initializing Rule Manager from file C:\ProgramData\Moonware\Netcam Studio\Server\Rules.xml 721 98.91MB
Information 15:26:28.860 WebServer Initializing Web Server 723 99.06MB
Information 15:26:29.120 MoonwareCore Web Server started on port 8100 766 101.29MB
Information 15:26:29.223 SyncNetwork Disconnecting from NAS / Network (\192.168.1.100\Share$) 772 102.41MB
Information 15:26:29.641 Source(1).Start Starting Source(1) 789 100.97MB
Information 15:26:30.053 Source(2).Start Starting Source(2) 804 107.60MB
Information 15:26:30.280 Source(3).Start Starting Source(3) 818 107.69MB
Information 15:26:30.461 Source(4).Start Starting Source(4) 832 107.25MB
Information 15:26:30.623 Source(5).Start Starting Source(5) 846 112.71MB
Information 15:26:30.863 Source(6).Start Starting Source(6) 857 110.88MB
Information 15:26:30.993 Source(7).Start Starting Source(7) 872 110.83MB
Information 15:26:31.149 Source(8).Start Starting Source(8) 886 112.46MB
Information 15:26:31.367 Source(9).Start Starting Source(9) 901 124.14MB
Information 15:26:32.557 Common.SetNoSleep SetThreadExecutionState succeeded. PC will not enter sleep mode during execution. 940 150.75MB
Information 15:26:32.566 MoonwareCore Initialization of Netcam Studio Core completed 940 151.93MB
Information 15:26:32.577 EventLogger Events Logs to file set to: False 940 152.14MB
Information 16:30:47.756 MoonwareCore Initializing Netcam Studio Core 610 116.89MB
Information 16:30:47.760 MoonwareCore Application Folder: C:\Program Files\Netcam Studio - 64-bit 611 116.96MB
Information 16:30:47.763 MoonwareCore UserData Folder: C:\ProgramData\Moonware\Netcam Studio\Server 611 116.89MB
Error 16:30:49.987 MoonwareCore Error in MoonwareSecurity.ConfigureSecurity: System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
at System.Xml.Linq.XDocument.Load(String uri, LoadOptions options)
at Moonware.Security.SecurityManager.LoadFromStore()
at Moonware.Security.MoonwareSecurity…ctor(String storeLocation)
at Moonware.Security.MoonwareSecurity.ConfigureSecurity(String storeLocation)
at Moonware.Core.MoonwareCore…ctor(NetConfig ) 659 76.97MB
Information 16:30:50.024 BackgroundFFMPEG.Start Starting Background Encoding Task… 661 77.13MB
Information 16:30:50.668 MoonwareCore 1931 Network Camera Templates Loaded… 668 89.39MB
Information 16:30:50.671 MoonwareCore Adding DirectShow Provider… 668 90.57MB
Information 16:30:50.747 MoonwareCore Adding Special Provider… 691 89.64MB
Information 16:30:50.766 MoonwareCore Adding NetCam Provider… 691 89.79MB
Information 16:30:50.818 MoonwareCore Adding Motion Detector… 691 90.34MB
Information 16:30:50.833 MoonwareCore Adding Audio Detector… 691 90.38MB
Information 16:30:50.852 MoonwareCore Adding LPR… 691 91.58MB
Information 16:30:50.870 MoonwareCore Adding MJPEG Stream Encoder… 692 91.54MB
Information 16:30:50.888 MoonwareCore Adding FFMPEG File Encoder… 692 91.68MB
Information 16:30:50.905 MoonwareCore Adding TimeLapse Encoder… 692 92.04MB
Information 16:30:50.932 MoonwareCore Adding Live Stream Encoder… 692 91.17MB
Information 16:30:50.946 MoonwareCore Adding MP3 Audio Stream Encoder… 692 92.68MB
Information 16:30:50.949 MoonwareCore Adding Watermark Filter… 692 91.66MB
Information 16:30:50.977 MoonwareCore 15 Source Plugins Loaded in AvailablePlugins [SourcePlugins]… 692 91.75MB
Information 16:30:51.008 MoonwareCore Creating Instance of EmailSender Plugin… 692 91.77MB
Information 16:30:51.103 MoonwareCore Creating Instance of NAS Plugin… 699 91.93MB
Information 16:30:51.134 MoonwareCore Creating Instance of simple FTP uploader… 700 91.95MB
Information 16:30:51.157 MoonwareCore Creating Instance of FTP Plugin… 700 92.05MB
Information 16:30:51.184 MoonwareCore Creating Instance of Dropbox Plugin… 701 92.07MB
Information 16:30:51.201 MoonwareCore Creating Instance of Google Drive Plugin… 702 92.09MB
Information 16:30:52.077 RuleManager Initializing Rule Manager from file C:\ProgramData\Moonware\Netcam Studio\Server\Rules.xml 717 98.84MB
Information 16:30:52.182 WebServer Initializing Web Server 720 99.14MB
Information 16:30:52.498 MoonwareCore Web Server started on port 8100 777 100.79MB
Information 16:30:52.622 SyncNetwork Disconnecting from NAS / Network (\192.168.1.100\Share$) 765 102.29MB
Information 16:30:53.063 Source(1).Start Starting Source(1) 786 101.84MB
Information 16:30:53.400 Source(2).Start Starting Source(2) 799 104.16MB
Information 16:30:53.587 Source(3).Start Starting Source(3) 815 104.24MB
Information 16:30:53.688 Source(4).Start Starting Source(4) 828 104.54MB
Information 16:30:53.783 Source(5).Start Starting Source(5) 842 105.04MB
Information 16:30:53.877 Source(6).Start Starting Source(6) 857 105.44MB
Information 16:30:53.975 Source(7).Start Starting Source(7) 870 106.11MB
Information 16:30:54.119 Source(8).Start Starting Source(8) 884 109.14MB
Information 16:30:54.299 Source(9).Start Starting Source(9) 899 116.81MB
Information 16:30:55.212 Common.SetNoSleep SetThreadExecutionState succeeded. PC will not enter sleep mode during execution. 933 123.68MB
Information 16:30:55.215 MoonwareCore Initialization of Netcam Studio Core completed 933 125.24MB
Information 16:30:55.273 EventLogger Events Logs to file set to: False 940 136.23MB
Information 16:42:36.361 MoonwareCore Initializing Netcam Studio Core 609 108.49MB
Information 16:42:36.370 MoonwareCore Application Folder: C:\Program Files\Netcam Studio - 64-bit 610 108.43MB
Information 16:42:36.373 MoonwareCore UserData Folder: C:\ProgramData\Moonware\Netcam Studio\Server 610 108.43MB
Error 16:42:38.125 MoonwareCore Error in MoonwareSecurity.ConfigureSecurity: System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
at System.Xml.Linq.XDocument.Load(String uri, LoadOptions options)
at Moonware.Security.SecurityManager.LoadFromStore()
at Moonware.Security.MoonwareSecurity…ctor(String storeLocation)
at Moonware.Security.MoonwareSecurity.ConfigureSecurity(String storeLocation)
at Moonware.Core.MoonwareCore…ctor(NetConfig ) 647 75.22MB
Information 16:42:38.156 BackgroundFFMPEG.Start Starting Background Encoding Task… 651 75.64MB
Information 16:42:38.826 MoonwareCore 1931 Network Camera Templates Loaded… 657 88.79MB
Information 16:42:38.830 MoonwareCore Adding DirectShow Provider… 657 89.97MB
Information 16:42:38.886 MoonwareCore Adding Special Provider… 686 89.11MB
Information 16:42:38.908 MoonwareCore Adding NetCam Provider… 686 89.18MB
Information 16:42:38.952 MoonwareCore Adding Motion Detector… 686 89.34MB
Information 16:42:38.967 MoonwareCore Adding Audio Detector… 686 89.41MB
Information 16:42:38.975 MoonwareCore Adding LPR… 686 89.60MB
Information 16:42:38.991 MoonwareCore Adding MJPEG Stream Encoder… 686 89.92MB
Information 16:42:39.010 MoonwareCore Adding FFMPEG File Encoder… 686 91.44MB
Information 16:42:39.020 MoonwareCore Adding TimeLapse Encoder… 687 91.82MB
Information 16:42:39.049 MoonwareCore Adding Live Stream Encoder… 687 92.14MB
Information 16:42:39.062 MoonwareCore Adding MP3 Audio Stream Encoder… 687 92.45MB
Information 16:42:39.070 MoonwareCore Adding Watermark Filter… 687 92.77MB
Information 16:42:39.094 MoonwareCore 15 Source Plugins Loaded in AvailablePlugins [SourcePlugins]… 687 91.11MB
Information 16:42:39.116 MoonwareCore Creating Instance of EmailSender Plugin… 687 91.17MB
Information 16:42:39.199 MoonwareCore Creating Instance of NAS Plugin… 694 91.45MB
Information 16:42:39.219 MoonwareCore Creating Instance of simple FTP uploader… 695 91.34MB
Information 16:42:39.235 MoonwareCore Creating Instance of FTP Plugin… 695 91.45MB
Information 16:42:39.266 MoonwareCore Creating Instance of Dropbox Plugin… 696 91.47MB
Information 16:42:39.282 MoonwareCore Creating Instance of Google Drive Plugin… 697 91.48MB
Information 16:42:39.892 RuleManager Initializing Rule Manager from file C:\ProgramData\Moonware\Netcam Studio\Server\Rules.xml 713 98.98MB
Information 16:42:39.964 WebServer Initializing Web Server 715 99.94MB
Information 16:42:40.087 MoonwareCore Web Server started on port 8100 768 100.34MB
Information 16:42:40.211 SyncNetwork Disconnecting from NAS / Network (\192.168.1.100\Share$) 758 102.16MB
Information 16:42:40.650 Source(1).Start Starting Source(1) 779 100.27MB
Information 16:42:40.977 Source(2).Start Starting Source(2) 794 105.03MB
Information 16:42:41.224 Source(3).Start Starting Source(3) 809 105.32MB
Information 16:42:41.361 Source(4).Start Starting Source(4) 823 111.32MB
Information 16:42:41.476 Source(5).Start Starting Source(5) 837 107.24MB
Information 16:42:41.628 Source(6).Start Starting Source(6) 852 108.96MB
Information 16:42:41.801 Source(7).Start Starting Source(7) 866 111.86MB
Information 16:42:42.005 Source(8).Start Starting Source(8) 883 112.38MB
Information 16:42:42.124 Source(9).Start Starting Source(9) 899 113.91MB
Information 16:42:42.908 Common.SetNoSleep SetThreadExecutionState succeeded. PC will not enter sleep mode during execution. 917 122.76MB
Information 16:42:42.916 MoonwareCore Initialization of Netcam Studio Core completed 917 127.02MB
Information 16:42:42.925 EventLogger Events Logs to file set to: False 917 127.23MB

FYI, the above information is not quite the same as what is appearing on my computer screen. My computer has continuing “Couldn’t log message…” lines.

Steve Q


#3

Hi Steve,
The log points to a security file. I suggest that you go to C:\ProgramData\Moonware\Netcam Studio\Server and delete the file Netcam.Security.xml and restart the program.
If this do not help I suggest a clean installation. First uninstall Netcam Studio and then go to C:\ProgramData\Moonware\Netcam Studio\Server and delete all. OBS! Before deleting make sure you have all information to connect the cameras again. In the file Server.config you can find that. Also save the file Lic.dat since that includes the license number.
Now, install Netcam Studio again.
Hope this helps,
Henrik


#6

Henrik,

Thanks for the rapid response. I could not find NetCam.security.xml at the location you suggested. I did find Moonware.security.xml. So I deleted that file and restarted. The problem persisted. So I did a clean install as you suggested. **That fixed the problem! Everything is working again. **

Thanks for the excellent product support. I’ve been using your product for almost 10 years. I love it!

Steve Q


#7

I need to move NetCam Studio to a new mini computer I recently purchased. I have already downloaded and installed the latest NetCam Studio software version on the new computer. How can I move the license information to the new computer?


#8

You can´t since the licensing process depends on the hardware. You must send the license key to support@webcamxp.com and I will the reset the license for new activation.
If you don´t have the license key check the file Lic.dat in the old installation here C:\ProgramData\Moonware\Netcam Studio\Server
-Henrik


#9

Thanks for the quick response. I will contact support.