Recordings when over 640x480 cut off


#1

When cameras are set to anything over 640x480 the motion sensing recordings cut off after 2 secs, even though the description says it’s about 15 secs as normal. Any ideas how to record everything when recording HD?


#2

Hi Marlon,
That sounds very strange. Why is the resolution involved in that? Here is a default setting for MD and I use it with a 720p camera and I have 1280p also.

There must some changes from default somewhere in your NCS. You say cameras. How many cameras? Can it be a problem with an overloaded CPU? Actually, I cannot even guess right now. Is the installation corrupted? Have you made a clean installation which means also remove all the configuration files in the C:\ProgramData\Moonware folder after running the installation program again and using Remove?

-Henrik


#3

HI Henrik,

I checked my MD settings and they match yours. The CPU does run at high 90’s all the time so I suspect this could be contributing factor. I have the Recording settings all set to max - video quality, Preset and FPS. I’m running 4 cameras.


#4

Most likely this is the problem. What CPU do you have? 4 HD cams use a lot of cpu. I would recommend you to start with only 1 camera and learn how NCS works with that CPU and change settings. What camera is it? Settings that use a lot of cpu is FPS

and also if you have a camera with many megapixel.

-Henrik


#5

Thanks for suggestions Henrik, I’ll remove cameras and test further. My CPU is an i5 from 3 years ago so it’s a bit dated. I’ll monitor the next few days and report back but I have a feeling reducing the cameras and adjust recording settings will resolve my issue.

Thanks,
Marlon


#6

An i5 should be OK, but maybe it is the very high HD cams :slight_smile:
Good luck,
Henrik