Cannot play video: Android 12

mdashper · November 30, 2022, 3:15pm

Netcam Studio Mobile 4.5.0
I have 1 Android 8.1.0 device, and 2 Android 11 devices, all of which play any of my MP4 files properly.
My new Android 12 device, however, will only play the lower resolution (720x576) files.
If I try to play the higher res. (2560x1440) files, it dispays the video as a small, almost a thumbnail, view, with a ‘Play’ button in the centre. When I tap ‘Play’, the button changes to ‘Pause’ but immediately reverts to ‘Play’, but without actually playing anything.

Henrik · November 30, 2022, 7:37pm

Hi,
Thanks for info. I have to check this.
-Henrik

mdashper · December 8, 2022, 10:52am

Now having similar issue with the Android 8 device, though they do seem to play after tapping the play button several times.
The Android 12 device, though, will not play those clips at all.

mdashper · December 26, 2022, 11:32pm

After 3 weeks, is there any progress with this?

Henrik · December 27, 2022, 7:33am

Haven’t been able to test on an Android 12 device, but something must have changed in their scaling of images.

mdashper · March 11, 2023, 12:02am

OK, so no further response after 3 months. Recently updated to android 13. Still doesn’t work. Perhaps you could explain what use is an android app that doesn’t work on the 2 latest android versions?

Henrik · March 14, 2023, 2:11pm

If you have Android 12-13 it is not possible to download the mobile app from Playstore. If you already have the mobile app installed and upgrade to Android 12-13 it “works”, but video content is not handled correct.
It is sent to the developers.
-Henrik

mdashper · April 10, 2023, 10:54am

Once more, still no sign of a solution. The same videos play perfectly well in VLC on the same device. Also Netcam plays live video correctly.
I can’t see why this should take so long to resolve other than you don’t really care.

Henrik · April 10, 2023, 12:10pm

It’s in the pipeline.

mdashper · August 4, 2023, 7:44am

Clearly an extremely long pipline!

Henrik · August 13, 2023, 7:01pm

Hi
Can you test now. We discovered a problem in the Google Play account that might be the problem.
-Henrik

mdashper · August 14, 2023, 4:06pm

Still doesn’t play. Does it need to be re-installed?

Henrik · August 14, 2023, 6:05pm

Yes try to download again.

mdashper · August 15, 2023, 10:48am

OK, I have now tried NCS with all my Android devices. With each device I have uninstalled/reinstalled NCS with the following results.

		Device Model			Android Version		Video Play?
Galaxy S5		SM-G900F		6.0.1		        YES
Galaxy Tab A8	SM-X200		    13		            NO
Galaxy A40		SM-A405FN/DS	11		            YES
Galaxy J5		SM-J530F		9		            NO
Galaxy Tab A (2016)	SM-T580		8.1.0		        NO

On the devices where videos will not play it just plays a rotating black ‘buffering’ circle on the picture.