Email Notifications Sending Same Motion Image for different times

Ken_Barbee · May 10, 2019, 9:08pm

Email setup working great. Low quality images are emailed to me when the camera detects motion. Wish quality of images in email was better. The problem is that every time motion is detected, I receive an email with the same image even if the motion was detected hours apart. The image is always the first image of the day. So i will receive 10 emails in a day all with the same image but at very different times.

Henrik · May 12, 2019, 10:20am

Hi,
I am not sure what goes wrong here. If you reset the email notification and then just send an email with only test, Restart NCS and enable picture again. Last resort might be to start installation program and select Repair and see if that helps.
-Henrik

Ken_Barbee · June 12, 2019, 5:57pm

Thank you for the suggestions

So I reset the email notification.
Restarted NCS
Still sends same motion image all day.

Reinstalled NCS and did not fix the problem

This is very frustrating. Basically I cannot use the motion feature.

Henrik · June 13, 2019, 7:08am

Hi,
No, I don´t have that problem. Check in the Thumbnail Library that you have a thumbnail from each trigger occasion C:\ProgramData\Moonware\Netcam Studio\Server\Library\Thumbnails
Do you get any error message in the Event Viewer? Check also the log file for errors.
My settings are

-Henrik