Reach out to the support email
Literally I was setup within a hour after sending out my email request to v380technical@gmail.com.
The more information you provide the better:
- Software Version of the V380
- Firmware Version ofthe V380
- Chipset of the V380 if you have it.
- Details of what you want to do.
They were excellent in support especially when others want to nickle and dime you. So appreciate of their staff.