Needs to login to Dropbox every now and then

Netcam Studio Problems & Bugs
1

I´ve been having a problem with Dropbox needing to login now and then. Is there a solution to this?

The error report is:
Dropbox Uploader: Error in RefreshAccountInfo
Exception Detail:Error in call to API function “users/get_current_account”: Invalid authorization value in HTTP header “Authorization”: “Bearer”. Expecting “Bearer ”.

I´m using an Authentication app for two-step verification in addition to my login password. Can this be related?
https://www.dropbox.com/help/security/enable-two-step-verification

2

Hi,
Most likely. Most users use the 1-step verification with no problems. If you give me what app you use for this I can set it up and see what happens. How often do this happen and can you say something about when/how/special occasion :slight_smile:
Thanks,
Henrik

3

I´m right now noticing in the error message “Invalid authorization value in HTTP header “Authorization”: “Bearer”. Expecting "Bearer "” that there is a space at the end of the expected string. Can the problem be that simple?

I´m using the Google Authenticator app at https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en
Please have a go and see if you are getting the same error message after 1-2 weeks.

4

Probably a stupid question, but where do Netcam Studio comes into this?

5

Well, I do not understand your question fully.
The error string is cut from the Netcam Studio log and the 2-step login Window to Dropbox is created by Netcam Studio.

My guess is that the response string from Dropbox sometimes is slightly different (the space) when using 2-step login from what Netcam Studio expects.

6

Ok, I login to Dropbox from NCS and recordings are stored on Dropbox. Where do the Android App in the link above comes into this?

7

The app is for the two-step login process. Please read the Dropbox link in the first message of this thread.

9

Just want to inform that I had no problems with this Dropbox logout problem for about 6 weeks. Nothing changed on my side so I suspect Dropbox fixed something on their side. Keep up the good work Henrik!

10

Thanks! Always happy when we can blame someone else :smile:
-Henrik