Tenvis jpt3815w unable to pan, tilt, or zoom

Every time I attempt to pan tilt zoom I get a “input param error” code. Any suggestions or solutions? Thanks in advance.

Hi! Can you please send screenshot and application log?
Server log is located in “C:\ProgramData\Moonware\Netcam Studio\Server”

Im currently using webcamxp 5 with a Tenvis JPT3815W running windows vista. I was not able to locate the log file based on the info you sent me. Let me know if there is another possible location. Since I’m a new user I’m not allowed to post images but the message in the dialog box shows " HTTP/1.0 200 ok>>input param error".

Sorry, I didn’t mention it’s WebcamXP. You can upload screenshot and share it on dropbox or any other file share service.

dropbox didnt work because the link has an image. Do you have an alternate email where I can send you the dropbox link?

I got this cam to do PTZ using the Foscam f18910w profile. X/y axis is reversed but it’s better than nothing. Hope it works for you.