Hi JJ!
To make PTZ work in NCS the PTZ commands must be added to a template in the camera list. If we pursue this we need to have full access to the camera and it will take some time also depending on available information. Unfortunately, this not something than can be fixed overnight. Sometimes the electronics of a cam is the same as for another cam so searching for that might be an alternative. I have to come back to you on how we proceed.
Regards,
Henrik