Since a few days, I am facing some trouble. Some issues have already been solved, thanks to the quick help by the support team.
An issue which I am still have to deal with a red status of the FTP upload. The FTP upload runs for quite a while and all of a sudden, it becomes red and nothing anymore is uploaded to my Web server. Is there a possibility to find out what’s the reason for that red status?
It might be a login problem. Check the log file.
Thanks for the quick reply.
Where can I find the log files?
And which login do you mean?
Here is the log file Where can I find the log file? or check in the Event Logs.
The FTP login since that goes wrong I assume.
-Henrik
I made the setting “Save Event Logs to file” and restarted the whole computer. After 1 or 2 succesful FTP uploads it failed again and the FTP upload status is in red status again. But I cannot see any error message regarding a failed FTP upload in the current log file.
No error message is strange. Please, chech again. Also in Event log in the top menu if there are any red messages. Have the FTP server changed something like ftps, sftp … Test to login with an ftp client like FileZilla or equivalent and upload some pictures and test. I know that ftp servers can be sensitive to how often you connect to them.
Okay, I did not recognise the event log so far. Sorry for that.
What I can see there are messages saying: “Could not upload image to FTP. No image available from the source”.
I don’t understand this message, because in the live view in Netcam Studio I can see a continuous picture.
Uploads and downloads with Filezilla with the same credentials works perfectly.
Suggest that you delete that ftp upload and create a new one.