Hi,
After upgrading to 1.5.1 I am facing some issues. First of all it’s worth to mention that after upgrading, a big part of my cams were not working anymore. All cams with custom URLs lost their URL. Anyway, that was quickly fixed.
Issue I am now still facing, is that NCS runs for a couple of hours, and then the service goes brain dead.
I have seen the following sypmtoms during the 2 crashen I got today:
- Web interface stops responding
- All cams freeze on clients (and client seems to crash as wel)
- Service keeps running
- Nothing is written to the logs anymore
- Mem & cpu usage drops
- Can’t stop the service via services.msc
These are the logs:
Error 18:29:39.097 WebServer.RootVideo Exception in MoonwareServer. Command:http://beomcamsurv01:8100/jpeg/5?authtoken=f2d483a5-ee7a-4723-8009-37e693a75f1e&uniq=0.8648615440813849 from 10.101.50.55 Exception Detail:De objectverwijzing is niet op een exemplaar van een object ingesteld. 1814 1451,23MB Warning 18:29:39.206 WebServer.ServerRequest Failed Request for http://beomcamsurv01:8100/Jpeg/5?authToken=f2d483a5-ee7a-4723-8009-37e693a75f1e&uniq=0.8648615440813849 from 10.101.50.55. HTTP Error 500 - Internal Server Error 1814 1392,06MB Warning 18:29:39.206 WebServer.ServerRequest Failed Request for http://beomcamsurv01:8100/Jpeg/5?resolution=0 from 10.101.50.112. HTTP Error 500 - Internal Server Error 1813 1336,51MB Error 18:29:42.941 NetcamVideoSource(1).WorkerThreadMJPEG Exception (Web) using http://10.101.4.21:80/axis-cgi/mjpg/video.cgi?resolution=640x480 Exception Detail:Er is een time-out opgetreden voor de bewerking 1819 1409,45MB Error 18:29:49.128 NetcamVideoSource(1).WorkerThreadMJPEG Exception (Web) using http://10.101.4.21:80/axis-cgi/mjpg/video.cgi?resolution=640x480 Exception Detail:Er is een time-out opgetreden voor de bewerking 1819 1358,78MB Information 18:29:49.300 SyncNetwork Connecting to NAS / Network (\\10.101.2.2\ncs) 1820 1399,18MB Error 18:29:50.160 LibraryManager Error in Synchronization Timer Exception Detail:Toegang tot het pad \\10.101.2.2\ncs\Motion\20170503\18 is geweigerd. 1821 1307,31MB Error 18:29:52.161 SyncNetwork Connection to NAS / Network failed (\\10.101.2.2\ncs)! 1821 1316,19MB Error 18:29:53.332 LibraryManager Error while trying to clean up remote repository (SyncNetwork): Toegang tot het pad \\10.101.2.2\ncs is geweigerd. 1820 1364,13MB Error 18:29:55.160 NetcamVideoSource(1).WorkerThreadMJPEG Exception (Web) using http://10.101.4.21:80/axis-cgi/mjpg/video.cgi?resolution=640x480 Exception Detail:Er is een time-out opgetreden voor de bewerking 1815 1314,49MB Information 18:29:55.894 Source(6).StopRecording File recording completed for Recording_6_20170503_182936_269.mp4 (00:00:19.5309382). Took 250 ms 1813 1392,72MB Error 18:30:01.363 NetcamVideoSource(1).WorkerThreadMJPEG Exception (Web) using http://10.101.4.21:80/axis-cgi/mjpg/video.cgi?resolution=640x480 Exception Detail:Er is een time-out opgetreden voor de bewerking 1806 1244,97MB Information 18:30:04.300 Source(6).StartRecording Started File Recording [MotionDetector]. Took 15 ms 1808 1238,76MB Error 18:30:07.415 NetcamVideoSource(1).WorkerThreadMJPEG Exception (Web) using http://10.101.4.21:80/axis-cgi/mjpg/video.cgi?resolution=640x480 Exception Detail:Er is een time-out opgetreden voor de bewerking 1801 1258,64MB Error 18:30:13.503 NetcamVideoSource(1).WorkerThreadMJPEG Exception (Web) using http://10.101.4.21:80/axis-cgi/mjpg/video.cgi?resolution=640x480 Exception Detail:Er is een time-out opgetreden voor de bewerking 1785 1475,56MB Information 18:30:14.519 Source(6).StopRecording File recording completed for Recording_6_20170503_183004_284.mp4 (00:00:10.2188584). Took 219 ms 1789 1378,91MB
ErrorInformation 18:37:52.964 Service Host Initializing Netcam Studio Core 225 98,06MB Information 18:37:52.964 MoonwareCore.Constructor Application Folder: C:\Program Files\Netcam Studio - 64-bit 226 98,57MB Information 18:37:52.964 MoonwareCore.Constructor UserData Folder: C:\ProgramData\Moonware\Netcam Studio\Server 226 98,57MB Information 18:37:57.480 BackgroundFFMPEG.Start Starting Background Encoding Task... 286 109,32MB Information 18:37:57.683 MoonwareCore.Constructor 1928 Network Camera Templates Loaded... 296 121,73MB Information 18:37:57.683 MoonwareCore.Constructor Adding DirectShow Provider... 296 121,73MB Information 18:37:58.152 MoonwareCore.Constructor Adding Special Provider... 324 122,06MB Information 18:37:58.168 MoonwareCore.Constructor Adding NetCam Provider... 324 122,07MB Information 18:37:58.183 MoonwareCore.Constructor Adding Motion Detector... 324 122,09MB Information 18:37:58.183 MoonwareCore.Constructor Adding Audio Detector... 324 121,79MB Information 18:37:58.183 MoonwareCore.Constructor Adding LPR... 324 122,11MB Information 18:37:58.199 MoonwareCore.Constructor Adding MJPEG Stream Encoder... 324 122,11MB Information 18:37:58.199 MoonwareCore.Constructor Adding FFMPEG File Encoder... 324 122,12MB Information 18:37:58.199 MoonwareCore.Constructor Adding TimeLapse Encoder... 324 122,12MB Information 18:37:58.214 MoonwareCore.Constructor Adding Live Stream Encoder... 324 122,13MB Information 18:37:58.214 MoonwareCore.Constructor Adding MP3 Audio Stream Encoder... 324 122,25MB Information 18:37:58.214 MoonwareCore.Constructor Adding Watermark Filter... 324 122,31MB Information 18:37:58.214 MoonwareCore.Constructor 15 Source Plugins Loaded in AvailablePlugins [SourcePlugins]... 325 123,66MB Information 18:37:58.355 MoonwareCore.Constructor Creating Instance of EmailSender Plugin... 336 122,46MB Information 18:37:58.558 MoonwareCore.Constructor Creating Instance of NAS Plugin... 349 122,68MB Information 18:37:58.558 MoonwareCore.Constructor Creating Instance of simple FTP uploader... 350 122,72MB Information 18:37:58.574 MoonwareCore.Constructor Creating Instance of FTP Plugin... 350 122,74MB Information 18:37:58.574 MoonwareCore.Constructor Creating Instance of Dropbox Plugin... 351 122,59MB Information 18:37:58.589 MoonwareCore.Constructor Creating Instance of Google Drive Plugin... 352 122,60MB Information 18:37:59.496 RuleManager RuleManager Created 368 128,83MB Information 18:37:59.714 WebServer.Constructor Initializing Web Server 365 128,68MB Information 18:38:00.605 MoonwareCore.Constructor Web Server started on port 8100 404 129,77MB Information 18:38:00.683 SyncNetwork Disconnecting from NAS / Network (\\192.168.1.100\Share$) 417 135,16MB Information 18:38:00.793 UserManager New User connected: Beomkiosk02 from 10.101.50.112 [1] 446 134,04MB Information 18:38:00.964 UserManager New User connected: Beomkiosk03 from 10.101.50.114 [2] 446 133,95MB Information 18:38:00.980 Source(0).RestartIfNeeded Re-Started Source(0) 457 133,94MB Information 18:38:00.996 NetcamVideoSource(0).WorkerThreadAudio Starting Network Camera Audio Capture Thread 457 138,84MB Warning 18:38:01.011 WebServer.RootVideo Unauthorized access to http://beomcamsurv01:8100/jpeg/0?resolution=0 from 10.101.50.112 464 136,43MB Warning 18:38:01.027 WebServer.ServerRequest Failed Request for http://beomcamsurv01:8100/Jpeg/0?resolution=0 from 10.101.50.112. HTTP Error 401 - Unauthorized 464 136,08MB Warning 18:38:01.043 WebServer.RootVideo Unauthorized access to http://beomcamsurv01:8100/jpeg/0?resolution=0 from 10.101.50.114 464 136,03MB Warning 18:38:01.043 WebServer.ServerRequest Failed Request for http://beomcamsurv01:8100/Jpeg/0?resolution=0 from 10.101.50.114. HTTP Error 401 - Unauthorized 464 136,03MB
Right before the crash I see some NAS connection errors. Al tough I don’t think it’s related, I’ll disable NAS offload for now. Should I enable any extra logging to troubleshoot?
Specs:
i7-2600 quad core 3.4ghz
8GB RAM
Windows 2012 R2
50GB SSD for OS & binaries
850GB HDD for video storage
14 cams (various models & resolutions)
Thanks
Mitch